Sales / CS
Customer Support Representative performance review template
Crestento drafts a polished review for a customer support representative from your bullet points. The AI knows the competencies that matter for this role and writes in language that fits — not the generic prose you get from ChatGPT.
Competencies evaluated
The customer support representative system prompt anchors the draft to these 7 competencies, in priority order.
- first-response time and SLA adherence
- first-contact resolution rate
- ticket quality (documentation, root-cause clarity)
- CSAT contribution and customer-experience trend
- knowledge-base / macro contributions
- escalation calibration to engineering / specialist teams
- queue discipline and workload management
Tone calibration
warm, customer-experience focused, evidence-led
Example phrasing
Strong — specific, evidenced, role-appropriate
“Handled 1,840 tickets across the year with median first response under 12 minutes, 71% first-contact resolution against a team target of 65%, and a CSAT of 4.7/5. Authored eight macros that the team adopted across L1.”
Weak — vague, unevidenced, generic
“Great with customers and resolves tickets quickly.”
Draft your Customer Support Representative review in 30 seconds
Pick the role, paste your bullet points, get a polished review. Free tier includes two full reviews. Annual plans from $149.